Last updated:
January 2026 At blackoutcurtain.ae, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully.
Custom-Made Products
All our curtains are custom-made to order based on your selected fabric, size, and specifications. 
Custom-made items are non-refundable and non-returnable once the order is confirmed, except in cases of manufacturing defects or incorrect items supplied.
Eligible Returns
Returns are accepted only if:
- You received a damaged or defective product
- You received the wrong item or incorrect size due to our error
Return Conditions
- The issue must be reported within 48 hours of delivery
- Products must be unused and in original condition
- Proof of purchase (order number / invoice) is required
Refund Process
- Once approved, refunds will be processed within 7–14 working days
- Refunds will be issued via the original payment method
- Installation and service charges (if any) are non-refundable
Exchange Policy
Where applicable, we may offer a replacement or correction instead of a refund for eligible cases.
Cancellation Policy
- Orders can be cancelled within 24 hours of confirmation
- Orders already in production cannot be cancelled
Delivery Issues
We are not responsible for delays caused by third-party couriers, weather conditions, or unforeseen circumstances.
Contact for Returns
For return or refund requests, contact us at:
Visit us: 4th St – Al Quoz 1 Dubai
Call: +971506379229
Email: info@blackoutcurtain.ae
Website: www.blackoutcurtain.ae